Privacy Policy

KREATIVE SPLASH

Privacy Policy

Effective Date: March 28, 2025

Last Updated: March 28, 2025

Registered: State of Delaware, United States of America

Website: https://kreativesplash.com

Contact: info@kreativesplash.com  |  +1 (302) 345-5837

This Privacy Policy explains how Kreative Splash (“we”, “us”, or “our”) collects, uses, stores, and protects the personal information of individuals (“you” or “your”) who visit our website at kreativesplash.com, use our interactive tools, or submit enquiries through our forms. We are committed to protecting your privacy and handling your data in a transparent, lawful, and respectful manner.

By using our website or submitting your information through any form or tool on our site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website.

1. Scope and Applicability

This Privacy Policy applies to all personal data collected through:

• Our main website at kreativesplash.com and all subpages
• Our contact forms (WPForms and Elementor Form)
• Our free Digital Marketing Growth Audit quiz at kreativesplash.com/free-digital-marketing-audit/
• Any other interactive tools, landing pages, or lead capture mechanisms hosted on our domain

This policy applies to visitors and users located anywhere in the world. Specific rights and obligations vary depending on your jurisdiction, including but not limited to the United States, the European Union, the United Kingdom, and Canada. Jurisdiction-specific provisions are detailed in Section 10 of this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our website — by completing a contact form, submitting the Growth Audit quiz, or otherwise reaching out to us — we may collect the following categories of personal information:

• Full name
• Email address
• Phone number
• Business or company name

This information is provided voluntarily by you. You are not required to provide it, but failure to do so may mean we are unable to respond to your enquiry or deliver your requested results.

2.2 Information Collected Automatically

When you visit our website, certain technical data is collected automatically through Google Analytics and standard web server logs. This may include:

• IP address (anonymised where possible)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring URL (the page that linked you to our site)
• General geographic location (country or city level, not precise)
• Date and time of your visit

This data is collected in aggregate to help us understand how our website is used and to improve the user experience. It is not used to identify you individually.

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us deliver a better experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used by Google Analytics to collect anonymised data about how visitors use our site. You can opt out of Google Analytics tracking at any time by visiting https://tools.google.com/dlpage/gaoptout

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling cookies may affect the functionality of certain parts of our website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide you with information about our services
• To deliver the results of your Digital Marketing Growth Audit quiz
• To send follow-up communications related to your specific enquiry
• To send marketing emails and promotional content (only where you have consented or where we have a legitimate interest and a legal basis to do so — see Section 9 for jurisdiction-specific detail)
• To improve our website content, services, and user experience based on aggregate analytics data
• To comply with our legal obligations
• To protect the security and integrity of our business and website

We do not use your personal information for automated decision-making or profiling in any way that produces legal effects or significantly affects you.

4. Legal Basis for Processing (GDPR / UK GDPR)

For users in the European Union and United Kingdom, we process personal data only where we have a lawful basis to do so under the General Data Protection Regulation (GDPR) and the UK GDPR respectively. Our legal bases are as follows:

• Consent: Where you have clearly indicated your agreement to receive marketing communications or to have your data processed for a specific purpose.
• Legitimate Interests: Where processing is necessary for our legitimate business interests (such as responding to a business enquiry you initiated), provided these interests are not overridden by your rights.
• Contractual Necessity: Where processing is necessary to take steps at your request prior to entering into a contract with us for services.
• Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

You have the right to withdraw consent at any time where consent is the legal basis for processing, without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Third Parties

We do not sell, rent, trade, or otherwise transfer your personal data to third parties for their own marketing purposes under any circumstances.

We use a limited number of trusted service providers to facilitate the operation of our website and delivery of our services. These service providers act as data processors on our behalf and are bound by strict data processing agreements:

• EmailJS: Used to transmit lead notification emails internally to our team. EmailJS processes submitted form data for the sole purpose of delivering emails to our internal addresses. EmailJS does not store or use your data for any other purpose. You can review EmailJS’s privacy policy at https://www.emailjs.com/legal/privacy-policy/
• Google Analytics (Google LLC): Used to collect anonymised website usage statistics. Google LLC is a certified participant in the EU-US Data Privacy Framework. You can review Google’s privacy policy at https://policies.google.com/privacy
• Hostinger: Our website hosting provider. Your data may be stored on servers managed by Hostinger. Hostinger’s privacy policy is available at https://www.hostinger.com/privacy-policy

We may also disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.

Specifically:

• Lead data collected through contact forms and the Growth Audit quiz (name, email, phone number, business name) is retained until you request its deletion. We will honour all valid deletion requests promptly and no later than 30 days from receipt of your request.
• Google Analytics data is retained for 26 months by default, as configured in our Google Analytics account, after which it is automatically deleted.
• Server log data is typically retained for up to 90 days for security and troubleshooting purposes.

When your data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption across our entire website (SSL/TLS)
• Access controls limiting who within our team can access lead data
• Use of reputable, security-certified third-party service providers
• Regular review of our data handling practices

However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authorities as required by applicable law.

8. Children’s Privacy

Kreative Splash provides business-to-business digital marketing and technology services. Our website and services are not directed at, and we do not knowingly collect personal data from, children under the age of 13 (or under 16 in the European Union and United Kingdom).

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at info@kreativesplash.com. If we become aware that we have collected personal data from a child under the applicable minimum age without verification of parental consent, we will take steps to delete that information from our records as quickly as possible.

9. International Data Transfers

Kreative Splash is incorporated in the State of Delaware, United States. If you are accessing our website from outside the United States, please be aware that your personal data may be transferred to, stored in, and processed in the United States and other countries where our service providers operate.

For users in the European Union and United Kingdom, we ensure that any international transfer of personal data is carried out in compliance with applicable data protection law. Where we transfer data outside the EEA or UK, we rely on one or more of the following safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions issued by the European Commission or UK Information Commissioner’s Office
• Participation in recognised data transfer frameworks such as the EU-US Data Privacy Framework

10. Your Rights and How to Exercise Them

Depending on your location, you may have the following rights regarding your personal data:

10.1 Rights for All Users (General)

• Right to know: You may request information about what personal data we hold about you.
• Right to deletion: You may request that we delete your personal data at any time.
• Right to correction: You may request that we correct inaccurate or incomplete data.
• Right to opt out of marketing: You may opt out of marketing communications at any time by contacting us directly.

10.2 Additional Rights for EU and UK Users (GDPR / UK GDPR)

• Right of access (Article 15 GDPR): The right to obtain a copy of your personal data.
• Right to rectification (Article 16 GDPR): The right to have inaccurate data corrected.
• Right to erasure / Right to be forgotten (Article 17 GDPR): The right to request deletion of your personal data.
• Right to restriction of processing (Article 18 GDPR): The right to restrict how we use your data.
• Right to data portability (Article 20 GDPR): The right to receive your data in a structured, machine-readable format.
• Right to object (Article 21 GDPR): The right to object to processing based on legitimate interests or for direct marketing.
• Right to lodge a complaint: You have the right to lodge a complaint with your national supervisory authority. In the EU, this is your national Data Protection Authority. In the UK, this is the Information Commissioner’s Office (ICO) at https://ico.org.uk

10.3 Additional Rights for California Users (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you the following additional rights:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt out of the sale or sharing of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights
• Right to correct inaccurate personal information
• Right to limit the use and disclosure of sensitive personal information

To exercise any California privacy right, please contact us using the details in Section 12. We will respond to verified requests within 45 days as required by law.

10.4 Additional Rights for Canadian Users (PIPEDA)

If you are a Canadian resident, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws grant you rights including:

• The right to access your personal information
• The right to challenge the accuracy and completeness of your information and have it amended
• The right to withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• The right to lodge a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca

11. Marketing Communications

We are planning to introduce marketing email communications in the future, including newsletters, promotional content, and service updates. When we do so, we will only send marketing emails to individuals who have:

• Explicitly consented to receive such communications, or
• Previously engaged with our services and where we have a legitimate interest to do so, subject to your right to object at any time

Every marketing email we send will include a clear and easy unsubscribe mechanism. You can also opt out at any time by contacting us directly at info@kreativesplash.com. We will process all opt-out requests within 10 business days.

We will never send unsolicited commercial emails (spam). We comply with the CAN-SPAM Act (United States), CASL (Canada), and the requirements of the GDPR and UK GDPR regarding electronic marketing.

12. Contact Us and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a complaint about how we handle your personal data, please contact us using any of the following methods:

Email: info@kreativesplash.com

Phone: +1 (302) 345-5837

WhatsApp: https://wa.me/3023455837

Address: 2810 N Church St #913394, Wilmington, DE 19802, United States

Website: https://kreativesplash.com/contact-us-digital-marketing-agency/

We will acknowledge all privacy-related requests within 5 business days and aim to resolve them within 30 days (or within the timeframe required by applicable law for your jurisdiction).

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post the revised policy on this page
• Where required by law or where the change is significant, notify you by email or by displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes. If you do not agree with the revised policy, you should stop using our website and may request the deletion of your data as described in Section 10.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. This does not limit the rights you may have under the laws of your own jurisdiction, including but not limited to GDPR, UK GDPR, CCPA/CPRA, or PIPEDA.

© 2024 Kreative Splash. All Rights Reserved. Incorporated in the State of Delaware, USA.